A Non-Lean Suggestion System
Thinking of employee suggestions, I had a flashback this week. Back when I worked at General Motors, we had a typical non-lean suggestion system. People could fill out a form with the idea, in triplicate, keep the green copy, something like that.
I left the company for grad school in 1997. I recall receiving a letter in the mail at least a year afterward, it might have even been early 1999 as I was getting ready to graduate.
The letter was a formal rejection, from GM, of my employee suggestion. That's a perfect illustration of what NOT to do with a suggestion program.
It was a perfect reminder to me about why I was NOT going back to that company.