A Toyota employee, pictured at left, pulls an andon cord in a video shared by Toyota UK: Factory to Forecourt – Introduction to the Toyota Production System.
As the video explains, “every team member has the right to stop the line if he sees something that’s not quite right.” The video continues “everyone’s involved… it’s not just top down… we encourage, as we call it, bottom up… so if a team member comes to me [the team leader] and says ‘I have an idea for this, you don’t ignore it, because nobody has a better idea than that member. The biggest asset we’ve got are the guys who work here.”
Here is the video:
It’s a really nice two-minute overview. If you have colleagues who think Lean/TPS isn’t all about engaging everybody in improvement, have them watch this video… and then talk about how you can create a similar environment where:
- Everybody is allowed to call time out when they think there is a problem (even if there’s not a physical cord to pull)
- Somebody comes to help IMMEDIATELY
- Nobody is blamed personally for creating the problem
- Nobody is punished for slowing down the work because of a quality/safety concern (even if it turns out to not be a problem)
- People work together on identifying problems and solving problems (at the root cause)
If Toyota can do this for cars and trucks, shouldn’t hospitals do this too? As the slogan at the end of the video says: “Always a better way.”
Because the accent is a bit thick at times, I turned on the YouTube automated captions… which aren’t always accurate… sometimes comically so!
Nobody has better ideas than Batman?
I’m not sure how the word “death” appeared randomly on screen.
I’m not sure what the “carpark fool position” is
No explosions please!
I doubt they hate him:
Ah, defects in the auto-translation process…
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.