In his kickoff to the Lean Startup Conference, Eric Ries promised that there was so much content and so many speakers crammed into the day that we would all have a headache at some point. Yes, that came true for me. But, it was a very inspiring and thought-provoking day… with over 700 attendees in person (often crammed shoulder to shoulder worse than coach seating) and I met people from UAE, Finland, Norway, Japan, Uruguay, and other countries (plus there were 10,000 watching via the internet).
The room was crammed (a bit too tight) and the agenda was jammed (maybe also too tight), but I’m glad I could attend.
I took some notes via a Google doc and I also posted linked to some other summaries (here, here and another here) and in one case, almost a transcript. The video and slides will be available online very soon.
Eric Ries is, in a way, Jim Womack-like, in humbly submitting that the people in the audience are the ones doing the real work and heavy lifting of entrepreneurship. While, like Womack, Ries has provided a very helpful framework (The Lean Startup) and people flock to him for that. The event is admittedly part “revival meeting” (as are the LEI events), but Ries emphasized, in his closing remarks, that the Lean Startup is hardly a monolithic methodology… there was a lot of disagreement and contradictory advice given by the speakers and it’s still an evolving field.
There’s way too much to share, but here are some of my key points:
The event had a VERY fast pace. Many (all?) presentations were 12 minutes long. This forced everyone to have a very tight message, but limited the depth and didn’t allow for audience Q&A. The quality of the speakers (their content and presentation skills) was very high… it was a nice departure from the typical conference with a lot of 50 minute talks. My advice to other conferences would be to vary things… some 30 or 50-minute talks when merited, but do more short talks, more 1×1 conversations with a host (for example, the Eric Ries chats on stage with GE’s chief marketing officer Beth Comstock and with internet legend Mark Andreessen were a nice alternative to a canned presentation).
One of the major themes of the Lean Startup approach is that company founders need to “get out of the building” to go talk to customers — to see their problems first hand and to deeply understand their pain points as a way of validating your company (or invalidating it and realizing that after two days instead of wasting two years on a bad business idea). People even wear t-shirts that say “GET OUT OF THE BUILDING.”
There are great parallels with Lean management in a factory or a hospital, where Lean leaders “get out of the office” to go see where the work is done and to talk with patients and customers. Toyota famously gets out into the field to see how customers in different countries use their vehicles so they can design them to better meet customer needs (ala the customer buying a 1/4″ hole in a piece of wood rather than buying a 1/4″ drill).
At the Lean Startup Conference, nobody talked about “gemba” (the Japanese word for the actual place) or “genchi genbutsu” (go and see). In Lean Manufacturing (and often in Lean Healthcare), people can sometimes overuse for fetish-ize Japanese words in a way that can be off putting to some or create barriers to learning and acceptance. I know at least one American healthcare organization that has an unwritten rule of “no Japanese words” – which I think is a bit extreme, but this is coming from a guy who wrote a book about “kaizen.” :-) In all things moderation, including Japanese words.
But, I reflected on how the Lean Startup movement seems to eschew Japanese words (although Eric Ries cites Toyota’s Taiichi Ohno as a legend in his book and probably used a few of those Japanese words).
Either way, we need to communicate in terms that people understand. One talk at yesterday’s conference was about how startups need to have marketing language that customers can actually understand. Sounds obvious, eh? We are getting better at that over at my startup KaiNexus, where potential customers increasingly “get it” after reviewing our website (the initial discussion doesn’t take as long if somebody has contacted us after seeing our site). Our site isn’t perfect, but we’re always trying to improve it.
I’ll post more notes from the conference in some future posts. Thanks to Eric and all the organizers for an energizing (yet tiring!) day.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.