Apple & Microsoft – Please Move “Control-W”!!!!

I’m a very frequent computer user and I’m pretty good with the ole’ shortcut keys, on both Mac and Windows (I’m bi-lingual).

I remember when I’ve had hospital teams as clients, I’d often show them how to do basic things in Excel and they’d always say “Wait, how did you do that?” I’d forget (not notice) that I was using the keyboard shortcuts instead of mousing up to the top menu.

I try to  Command-S (“save”) a few minutes every day by  Control-X-ing (“cutting”) the mouse movement — using key combinations where I can, instead. OK, I’ll  Command-Q (“quit”) the awful jokes here. But I won’t quit (can’t quit?) using my shortcut keys. I even know that  Alt-F4 is “quit program” in Windows. I don’t know all of them, but I use them more than the average bear.

This saves me time, but it also causes problems…
The time savings was touched on in a sidebar in the March 2010 edition of Inc. Magazine.

The article, quoting Charles Best, the founder and CEO of a nonprofit called DonorsChoose, says that using Command-Enter to send an email saves a person 7 minutes a day, or the equivalent of 50 days over a 40-year career (assuming we’ll still be typing in 30 years!).

By using other keystrokes, you can save almost 2x as much additional time. I believe it, without doing a time-motion study on my own computer use (I’m sure there’s software that can do that for you).

Of course, reducing keystrokes means nothing if the work you’re doing isn’t “value” (if it’s “waste,” such as unnecessary emails!). You could ask why he’s having to send 200 emails a day, I guess.

So there’s time savings from using short cuts, but there’s also waste. In the web browsers I use, mainly Firefox and Chrome, Command-W is used for “close current tab” (and it’s Control-W in Windows).

If you make an error and accidentally close a tab, you can “undo” that by hitting Command-Shift-T (or Control-Shift-T).  I told ya, I know a few obscure ones. That reopens the last tab that you closed.

Now the problem is that Command-Q, right next to the W, of course, doesn’t just close the one tab, it kills the entire browser — all tabs and all windows. Neither browser gives an “are you sure” warning… it’s too prone to error. It’s far too easy to hit Command-Q instead of Command-W.

Why can’t “close tab” be Command-K (for “klose”)? Or why not even Command-E (a little further than the Q)? I guess I could start a massive online petition drive and pester Apple and Microsoft… or I can take actions that would be quick and effective (the heart of error proofing or “poka yoke”, I think).

So how could I error-proof this?

  1. I could re-train myself to NOT use the keyboard shortcuts for that, force myself to use the toolbar.
  2. I could define my own macro to make Command-K be the close tab (I’d have to research this, but seems like it would be doable)

Either way, to really prevent this user error (human error), I’d have to do something other than putting signs on my computer that say “Be Careful!!!!”   This is often the ineffective strategy taken in many hospitals, unfortunately, to try to prevent errors, as somewhat illustrated below. Well intended, but ineffective.

Thankfully, if you *do* close the whole program, the next time you open the browser (Firefox or Chrome), you get the open option of re-opening the tabs and windows you closed last time. So there’s *some* error proofing in the sense that the software has somewhat mitigated the effect of hitting the wrong key. You just waste time (waiting) and bandwidth (downloading a page you’ve previously downloaded).


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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12 Comments on "Apple & Microsoft – Please Move “Control-W”!!!!"

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  1. Rob Worth
    Twitter:
    says:

    Mark,

    In Firefox you can go into Preferences, Tabs and check the “Warn me when closing multiple tabs.” option. It won’t work for only one tab but if you hit command-Q instead of command-W, you get a warning.

    Best,

    Rob

  2. Dan Markovitz says:

    I LOVE the picture with the warning signs!

  3. Mark Welch says:

    I like that last one, too. Looks like “Doofus” of your “Doofus & Leanie” cartoons paid a visit to your desk. Speaking of which, I’m clamoring for more of those… For anyone not familiar with them, here’s the link: http://doofusandleanie.blogspot.com/

  4. Chris says:

    In your last paragraph you say…

    Thankfully, if you *do* close the whole program, the next time you open the browser (Firefox or Chrome), you get the open of re-opening the tabs and windows you closed last time.

    I believe you meant option. Otherwise it sounds like Rob’s got the solution for your problem and I ‘m with Dan on the picture of your MacBook with the signs all over it. Priceless.

  5. Mark Graban
    Twitter:
    says:

    Rob – thanks for the tip. With Firefox on my Mac, that option is selected (v 3.6 of the software) but when I Command-Q, it doesn’t give me the warning. Same goes when I use the top menu. I wonder why it’s not warning me??

    With Chrome, I think that warning option isn’t even there, unless I’m mistaken (and I might be).

    Mark W. — I would like to do more “Doofus” cartooons. I am still in contact with my artist friend (I can’t draw at all).

  6. Mark Graban
    Twitter:
    says:

    OK, a little Google search found that others find it annoying that the “warn” feature doesn’t actually warn you when Firefox is also set to automatically reload open tabs/windows from last time.

    http://www.mydigitallife.info/2008/06/19/firefox-3-doesnt-prompt-or-warn-to-confirm-when-closing-multiple-tabs-as-warning-not-working/

    It certainly seems like they could have BOTH the warning and the auto restore.

    However, this new behavior looks like not going to be classified as a bug, according to replies from various developers
    in Bugzilla@Mozilla (see bug 422040, 434961, and 419009) . In fact, it’s a new intentional change so that if Firefox is configured to enable session restore by selecting “Show my windows and tabs from last time” startup option (browser.startup.page pref is equal to 3), where Firefox will re-open and restore all opened tabs automatically on next restart, Firefox does not warn or prompt for confirmation when user closes a Firefox window of a Firefox session with only single window with multiple tabs or quit the Firefox application with multiple Firefox windows and/or tabs opened, as long as Firefox deems that these tabs and/or windows can be saved and reopened automatically by Firefox on next start up.

    In short, current FF3 behavior on closing window with tabs is that user no longer be warned every time when quitting Firefox, but warning or confirm close dialog will only be prompted if the window or tabs cannot be restored.

    The exit without confirmation feature may be nice for some people, but not all people will love it, especially users who tend to accidentally click on the Close (X) button in the web browser window, and when there are tens, if not hundreds of tabs open in the window. Just image the time Firefox requires to reopen all those tabs again.

    There is, of course, a workaround, where you can reset Firefox to not automatically reopen tabs. But, I’m afraid to set it that way for instances where my PC crashes (not such a problem on my Mac) – then I’d lose my tabs/windows.

    So it seems that I have a dilemma – choose the risk of accidentally hitting Command-Q and then waiting for everything to reload or have the risk of a crash killing my session without being able to restore it?

  7. Panu Kinnari says:

    Or you could use Ctrl+F4 for closing active tab. Or, as mostly when I am surfing I have my other hand on mouse I use mouse gestures instead of shortcutkeys. For example Firegestures addon for Firefox.

  8. Mark Graban
    Twitter:
    says:

    Panu – you are right, I could retrain myself to use control-F4 on Windows/PC, but that doesn’t seem to work on Mac.

  9. Brian Buck
    Twitter:
    says:

    I am a keyboard shortcut junkie too.

    I am always suprised when I get asked how I ALT-TAB across multiple windows.

    I use WINDOWS+E to open Windows Explorer.

    I also like WINDOWS+M to get to my desktop quickly.

    In one of my first jobs out of college, I assigned multiple macros and custom shortcuts to a work computer. Someone needed to use it during an evening shift and came back shouting the next day about how many crazy things were fired off when they tried to type! Lesson learned, don’t customize a shared computer!

  10. Eric Skroch says:

    On the Mac, you can assign a custom shortcut key to any menu item in any program.

    – Open the Keyboard preference pane.
    – Select “Application Shortcuts” in the list on the left side.
    – Click the “+” sign on the right side to add your shortcut.
    – Select your browser from the list of applications and enter the menu title of that you want to give the shortcut to (e.g., “Close Tab” in Safari) and type the desired shortcut (including modifier keys like Command) in the other box.

    The one gotcha with this is that the menu title you enter has to match the menu title in the program exactly, including capitalization. It will add your new shortcut key even while the program is running–no restart required!

  11. Mark Graban
    Twitter:
    says:

    Eric (a friend from college who found this via facebook) — thanks for the tip! I now have my desired “Command K” on my Mac. I think that will solve the problem if I can retrain myself. I’ll use my Command K after posting this comment! :-)

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