John's book Mistake-Proofing the Design of Healthcare Processes was published by the Agency for Healthcare Research and Quality as a government document that is distributed free to the public and can be downloaded here. In 2004, John received the Shingo Prize for his paper, “The Human Side of Mistake-Proofing,” with Douglas Stewart.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.
If you like the webinar, Professor Grout will be conducting a one-day LEI workshop on mistake proofing for healthcare.More info and registration info here.