I'm producing a free webinar through LEI on Mistake-Proofing to Reduce Medical Errors. This will be given on December 10th by Prof. John Grout of Berry College and the outstanding mistakeproofing.com website. I hope you'll register and check it out.
Update: (12/18/09) — (Archived webinar can be found on this page). Direct links:
John's book Mistake-Proofing the Design of Healthcare Processes was published by the Agency for Healthcare Research and Quality as a government document that is distributed free to the public and can be downloaded here. In 2004, John received the Shingo Prize for his paper, “The Human Side of Mistake-Proofing,” with Douglas Stewart.
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If you like the webinar, Professor Grout will be conducting a one-day LEI workshop on mistake proofing for healthcare.More info and registration info here.