Toyota is often cited as the inspiration for Lean, but its success is rooted in leadership behaviors, management systems, and a deep commitment to learning—not tools or slogans. This archive brings together blog posts, podcasts, and reflections on Toyota’s approach to quality, continuous improvement, psychological safety, and respect for people. Many of these posts explore what leaders outside Toyota often misunderstand—and what truly matters if they hope to learn from Toyota rather than copy it.
This edition of Ryan McCormack’s Operational Excellence Mixtape examines the shifting balance between people, systems, and strategy in the pursuit of better performance. From Toyota’s hospital and vineyard-to-glass winemaking to the limits of automation at Starbucks, the selections highlight how…
tl;dr: Toyota treats psychological safety as a core requirement for learning, innovation, and digital transformation–not a “soft” extra. A new Japanese book and firsthand insights show how safety enables stronger TPS, faster learning, and better flow. Psychological Safety as a…
Listen: We would have called this Episode 51 of the Lean Whiskey podcast with Jamie Flinchbaugh and Mark Graban. Lean Whiskey is transitioning to a new brand, Lean Coffee Talk, so stay tuned for more episodes from Mark and Jamie.…
A former Toyota leader shares firsthand insights on the mindset shifts, leadership behaviors, and management systems that transformed NUMMI from a failed GM plant into a global Toyota culture case study. The NUMMI (New United Motor Manufacturing, Inc.) experiment remains…
TL;DR: Raku is Toyota’s approach to ergonomics–designing work so it’s easier, safer, and less frustrating for people. It’s a practical expression of respect for people and continuous improvement, showing how Lean performance gains often start by improving the work itself,…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. From Ryan: Thank you for your continued readership and support. 2024 marked…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Twelve years later, I realized I had already met the legendary Toyota leader on my very first Lean trip to Japan. Here’s what I learned then–and what I’m still learning now. I’m very excited to depart for Japan on Sunday…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
TL;DR: Learning from mistakes requires more than problem-solving tools — it requires psychological safety.In this Shingo Institute webinar, Mark Graban explains why fear and futility prevent people from speaking up, how Toyota and healthcare organizations respond constructively to mistakes, and…
