Tag: Standardized Work

Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL Seinfeld-ish "what's the deal with...

Today at 3 PM, I'm doing a webinar at the invitation of the BC Patient Safety & Quality Council, as part of their "Quality Café" series. Thanks for the invitation! It's open to the public and it's titled: "Standardize What Makes Sense... Then Engage Everybody in Improving What You Standardized" I hope you can join us...

Are warning signs or instruction signs effective when they just tell people what to do? Should we use error proofing instead? Is it more powerful to explain why when we have be directive. That's what I explore in this post, with some examples from hospitals and a condo gym.

Update: See the end of the post with some photos I took at the game yesterday where Beltre got his 3000th career hit -...

I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. Follow on Twitter using the hashtag #HCSummit2017. If you're here at the event,...

Questions for a baseball game, a hospital or any workplace: What happens when we have rules that are confusing to people? What happens when those rules aren't being enforced? And what if the rule is a solution to a problem that's not really a problem?

It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some policies. But why does he say they don't have a culture problem if employees aren't empowered? That sounds like "culture" and a "problem" to me.

Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them here: "Can you suggest any "quick wins" to get staff engaged in a Lean culture?"

As I'm documenting in the comments here, the collaborative eBook Practicing Lean has now generated more than $1000 in donations to the Louise Batz Patient Safety Foundation....

I first blogged about this article back in 2009 and it's still online: "Keen to Be Lean" The sub headline talks about hospitals being "desperate to...

Mark's Note: Today's post is by a new guest contributor, Tom Gormley. I first met Tom in 2009 or 2010 when my wife and...

One thing I enjoy is the opportunity to basically be a “value adding” worker in a process. The work is pretty repetitive (but, again, it’s a very enjoyable environment) and it lets me think like an industrial engineer or a “Lean thinker” when I’m not talking with...