Kaizen is often misunderstood as small ideas or isolated improvement events. In practice, Kaizen is a daily, people-centered approach to learning and improving work—supported by leadership, good systems, and psychological safety. This archive brings together blog posts, podcasts, and real-world examples of Kaizen in action, across healthcare and other industries, with a consistent focus on leadership behaviors, respect for people, and learning from problems rather than hiding them.
Recently, I spent a few days doing some current state assessment work with a healthcare billing environment. I spent my time shadowing employees, observing the process, looking for waste, and asking them about problems they face in the course of…
Business 2.0 – Magazine Article Improve. This was in a magazine that hit my mailbox yesterday, an interview with Toyota’s CEO. The company was named “Smartest Company of 2004” by the magazine. If you click on the link, there are…
