The 20 Things a Supervisor Should Not Say
Thanks to Charlie P. for sharing this gem from the now out of print book:
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I don’t have a real problem with #16, other than replace the word “You” with “We”. And then add a follow-on statement: “Let’s take a look at it together.” After all, it’s all about understanding the situation, isn’t it?
Mark,
Thanks for that info, especially on the book.
Each statement is holding something back from the sender’s mind that would make a difference!
Take No. 3: I tried to do that before, and back then the reasons had been ….. What do you think, any ideas?
No. 17: Your suggestion is good, but as I see it the company can’t afford it. Or is there another no-invest way?
Isn’t it possible to republish it, as there seems to be demand (see the price)?
What do you and the others think?
Cheers,
Ralf
Ralf – I will check with Norman and the people at Productivity Press (which Norman no longer owns/runs) to see who owns the rights.
Mark
Mark – Thanks a lot.
Ralf
Norman says “Good idea, I will find out how to reprint it.”
This is a great book, which I negotiated with a used book store for about $100 after nearly two years of searching. Yes, years. I know, crazy and the online pricing model is infuriating, but well worth it as evidenced by the excerpt in this post. If you can’t wait for a 2nd edition, negotiate if you can find it.
An alternative: you can get a similar read and the nitty gritty implementation details through the other unknown Productivity Press Series, Kaizen Teian I, Kaizen Teian II and The Improvment Engine.
These are what I would call a formal suggestion system, not necessarily the same thing as Norm’s “Quick and Easy Kaizen”.
These programs detailed in this three volume series are the same as those described in 40 Years, 20 Million Ideas.
Highly recommended and hope Enna can republish. I think this will be a problem though, but one that can be overcome. For example, I would be curious to see how the author and/or Toyota would add/revise/update this book, nearly 20 years after it’s 1st edition. Will the second edition be renamed 60 Years, 40 Million Ideas?
What are the twenty expressions a supervisor SHOULD say?
Cheers,
Ralf
Great question Ralf. Let’s compile a list in the comments here or a separate blog post.