Kaizen is often misunderstood as small ideas or isolated improvement events. In practice, Kaizen is a daily, people-centered approach to learning and improving work—supported by leadership, good systems, and psychological safety. This archive brings together blog posts, podcasts, and real-world examples of Kaizen in action, across healthcare and other industries, with a consistent focus on leadership behaviors, respect for people, and learning from problems rather than hiding them.
American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, “We are never going to be paid more for the work that we do than we are today.”…
It’s always great to see stories in the major media outlets about engaging front-line staff in improvement ideas. Recently, we had a piece in USA Today that I blogged about and now we have one in the Wall St. Journal…
I loved the book Moneyball by Michael Lewis, but I haven’t seen the movie yet (I hear it’s good — Edit: It was GREAT). To me, it was a story about being forced to go against conventional wisdom to come up…
As I’ve talked to and worked with hospitals and their leaders about Kaizen, or continuous improvement, the concepts, mindsets, and methods make sense to people. They understand how Kaizen is different than the outdated and ineffective suggestion box method. A…
I volunteered to give a presentation last Friday for the North Texas Society for Healthcare Risk Management, where I was able to debut some new material from our upcoming book, Healthcare Kaizen. These continuous improvement methods are a great way…
It’s a project that my co-author, Joe Swartz, and I have been working on all year… the manuscript is finally complete and sent (as a big batch!) to our publisher. I’m talking about our upcoming book, “Healthcare Kaizen: Engaging Front-Line…
As I did on Wednesday, I’m posting a quote that we collected for our upcoming book “Healthcare Kaizen,” but this time it’s a quote from Seth Godin that we couldn’t really work into the text (or haven’t done so yet).…
Update: I edited the post title to add “Or Does He?” See the CEO’s comment below, suggesting that the TV report gave the wrong impression and that he wasn’t really “undercover” in a sneaky way like the CBS TV show.…
As I’m working hard this week to finish, with my co-author Joe Swartz, the manuscript for our upcoming book “Healthcare Kaizen,” I’m not taking much time to blog. But here is the longer version of a quote we are sharing…
We’ve created and released our first in our series of short, simple Kaizen education videos from KaiNexus, a startup where I am the Chief Improvement Officer. We are embedding these videos into our web-based software platform to provide short tips and hints…
I’ve been trying to identify the source of this quote or maxim for my upcoming book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. The quote is: “The biggest room in the world is the room for improvement.” I’ve…
I’ve recently had an email exchange with a retiree who is volunteering in a non-profit hospice care facility. I’m sharing this thoughts with his permission. It sounds like there’s often nothing for the volunteers to do and the leaders aren’t…
