A Reinforcing Loop of Kaizen and Respect
We are going through the editing and typesetting process for our upcoming book Healthcare Kaizen this week.
After not really looking at the manuscript for a few months, a particular line stood out and made me think, as it's the description of a “chicken and egg” dynamic – what comes first in Lean, TPS, and Kaizen: respect for people or continuous improvement? You can't have one without the other.
“We strive for continuous improvement out of our respect for people, but it is our basic respect for people that helps make continuous improvement possible.”
I hope people find that to be an interesting point or something that's helpful in their Kaizen work. It's what the “systems dynamics” field of Jay Forrester and Peter Senge would call a “positive reinforcing loop.” But how do you get it started?