Geisinger Archives – Lean Blog

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A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

Mark Graban - April 27, 2016 0

I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...

Jack Benedict on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
I enjoyed reading this blog by Mark Graban and read his comparisons about how chat GPT “can make mistakes” and…
William Brew on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
One takeaway from this article is that admitting when you are wrong actually builds more trust instead of making you…
Zachary Capen on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeMarch 10, 2026
This post really showed me what kaizen really means and why so many organizations struggle to implement it well. One…
Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…

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