Tag: Chick-fil-A
How Chick-fil-A Uses Lean “Game Film” to Improve Drive-Thru Flow
TL;DR: Chick-fil-A improves drive-thru flow by using Lean thinking and "game film" to study the work, remove bottlenecks, and design better systems--while showing deep...
Batches Can be Bad, But Might Be Necessary (for Spaghetti or...
At the recent Healthcare Systems Process Improvement conference, David B. Reid, P.E. from Chick-fil-A Restaurants brought up a very interesting point about the batch...
Applying Lean and Kaizen at Chick-fil-A: Engaging Every Employee in Continuous...
Chick-fil-A is widely known for fast service, high quality, and a strong culture--but behind that reputation is a deliberate approach to Lean and Kaizen...
