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Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring...

Mark Graban - August 13, 2013 7

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Lean Healthcare Transformation Summit 2013, John Toussaint Keynote

Mark Graban - June 5, 2013 0

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Notes and References from my #LKNA13 Talk on Lean Healthcare

Mark Graban - May 1, 2013 0

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What I’m Reading: Good News and Bad News on Patient Safety...

Mark Graban - April 25, 2013 2

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Clare Crawford-Mason on Deming, “If Japan Can Do It, Why Can’t...

Mark Graban - March 11, 2013 3

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Stuff I’m Reading, February 21, 2013: Transparent Errors, Hidden Gorillas, Gaming...

Mark Graban - February 21, 2013 3

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Updated: Save the Date – Lean Healthcare Transformation Summit 2013

Mark Graban - November 7, 2012 0

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Labor Day Reflections for a Safer Week (and Years) Ahead

Mark Graban - September 4, 2012 6

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Learning from Medical Mistakes: Why Preventable Errors Keep Repeating in Healthcare

Mark Graban - July 25, 2012 4

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All Saudi hospitals to report serious errors online

Mark Graban - May 14, 2012 4

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ASQ Influential Voices: Selling Quality?

Mark Graban - March 30, 2012 14

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Berwick Steps Down as Medicare & Medicaid (CMS) Administrator

Mark Graban - November 25, 2011 2

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Alex Chen on Anthropic’s Claude Code Leak: Why the Instinct to Fire Someone Is the Lazy ResponseApril 7, 2026
I really appreciate the point about how firing someone can often be the lazy response. It's so true that the…
Mark Graban on The Starbucks Mobile Order Timing Problem That Chick-fil-A Already SolvedApril 7, 2026
That's a good question. Maybe Starbucks thinks its customers won't want their location data to be shared or used like…
Zachary Capen on The Starbucks Mobile Order Timing Problem That Chick-fil-A Already SolvedApril 7, 2026
I like how you explain that the real issue is not speed but rather the timing of the online system.…
Alex Chen on Anthropic’s Claude Code Leak: Why the Instinct to Fire Someone Is the Lazy ResponseApril 6, 2026
It's refreshing to see the perspective that firing someone after a code leak isn't always the most effective solution. This…
Mark Graban on “Do What I Say” Is Not Good Leadership — Trump and the Failure of Command and ControlApril 6, 2026
Trump doesn't like to be told he's wrong... Former Japanese Prime Minister, Shigeru Ishiba: “I met with Trump three times.…

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