I'm happy to have played the role of host for a free webinar that was held Tuesday, March 28… hosted by KaiNexus.
The webinar presenter is Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
Her webinar is titled:
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Click here to see slides and the recording.
In this webinar, you will learn:
- What creativity is (and isn't) and what service excellence is (and isn't)
- Why changing behavior first leads to mindset changes, not the other way around!
- How to develop creative problem solving and critical thinking skills in daily 15 min coaching sessions
- How using creativity combined with The Toyota Way to Service Excellence principles delivers peak service experiences for customers
Here is the YouTube recording:
You can read a blog post that previewed the webinar (and includes a short podcast chat I did with here).
Here is a drawing that Karyn did about the webinar and these concepts:
Here is a podcast I did with her last year about the book:
I hope you enjoyed the webinar!
Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
Let’s build a culture of continuous improvement and psychological safety—together. If you're a leader aiming for lasting change (not just more projects), I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
Interested in coaching or a keynote talk? Let’s talk.
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The webinar was a hit based on the feedback from attendees and this public praise:
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