Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Podcast #165 – Chris Vogel, Lean in Adminstrative Settings: Office & Financial


MP3 File (run time 30:19)

ChrisVogel1My guest for episode #165 is Chris Vogel, President & CEO of Compass Affiliates. I've met Chris before at an LEI Lean Transformation Summit and he is doing a learning session at this year's Summit, to be held March 13 and 14 in Orlando. Chris specializes in the Development of Lean Leaders and Administrative Lean. He has over 15 years of Lean Administrative and Process Improvement experience.

During his 15 years at Wells Fargo, Chris led and used Lean to transform a division of Wells Fargo with 1,200 staff members. In our discussion, we'll talk about applying Lean to settings outside of manufacturing, including mortgage processing and government. I think this discussion will help reinforce the idea that Lean is Lean and Lean leadership is Lean leadership, regardless of the setting.

In the episode, Chris says that “standardized work is misunderstood… it's not equal to creating documentation and it's not a constraint.” He emphasizes that standardized work is exactly the thing that allows people to “customize more quickly” when they have to.

For a link to this episode, refer people to

Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

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Disclosure: I am a former employee of LEI and currently serve as a faculty member.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

  1. Franklin Choate says

    Mark – I am your Andon. The blog link and player queue up your previous podcast, #164. Not #165 with Chris. Look forward to listening. Warm Regards, Franklin

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