Month March 2008

Lean or ‘L.A.M.E.’ in a Hospital?

To build a better hospital, Virginia Mason takes lessons from Toyota plants A number of you emailed me about the above article that was featured in the Seattle Post-Intelligencer about Virginia Mason Medical Center, a hospital that’s seen as one…

Linkedin.com Lean Networking

I don’t know how many of you are LinkedIn users, but I’ve found it to be a very helpful and professional networking tool. If you’re a member and want to connect on there, just let me know in your invite…

This UPS Ad Has it Backwards

Time to pick on UPS again (see the “UPS” link at the bottom of the post)… Has anyone else seen the UPS “whiteboard” ad (the ones with the annoying long-haired business-casual corporate hippie guy) that’s running during almost every NCAA…

A True Story, Best I Can Tell

I know this sounds like the stuff of urban legend, but I had someone tell me this story today, someone with no real interest in exaggerating, so I would tend to believe it. He was Canadian-born, but recently became a…

Dennis Quaid on 60 Minutes

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Dennis Quaid Recounts Twins’ Drug Ordeal, Actor Tells 60 Minutes’ Steve Kroft Medical Errors Kill Thousands – CBS News Did you see the actor Dennis Quaid on 60 Minutes last week? He talked about the sad case where his twin…

Kaizen and Theory of Constraints

I got a question from a reader and Theory of Constraints fan: “One of the topics that I’m struggling with is the relationship between Kaizen and TOC. When Norman Bodek talks about the savings people have gotten through Kaizen, does…

WWTD? Think!

I heard an interesting quote a while back (and I can’t remember the source!). The speaker said something to the effect of: “The more we try to copy Toyota, the less Toyota-like we are becoming.” In my Lean career, I’ve…

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