Here are the two most recent “Leading Lean” columns from Jamie Flinchbaugh:
April 2007: Consistency Erodes Skepticism
Here, Jamie maps out “a route through the terrain of skepticism” that we often face as Lean change agents.
May 2007: Forging Your Help Chain
In this column, instead of a “supply chain,” Jamie is talking about a “help chain” — defining the need for help (problems), signaling that help is needed, and improving the process that gets help to the right problem in a timely way.
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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