Here are the two most recent “Leading Lean” columns from Jamie Flinchbaugh:
Here, Jamie maps out “a route through the terrain of skepticism” that we often face as Lean change agents.
In this column, instead of a “supply chain,” Jamie is talking about a “help chain” — defining the need for help (problems), signaling that help is needed, and improving the process that gets help to the right problem in a timely way.
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