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From the same newspaper that brings you “The sun is hot” on the weather page. Don't get me wrong, when I was at GM, I didn't think the UAW was the more of a problem than management way, but who wants a union, given the chance to treat people fairly and compensate them well enough to keep a union away?
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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