I apologize to those of you who aren’t fans of American football… but in keeping with the Super Bowl theme, I found this Vince Lombardi quote on my hotel key when I checked into a hotel (in Seattle, not Green Bay) last night:
“Perfection is not attainable, but if we chase perfection we can catch excellence.”
Was Coach Lombardi an early Lean thinker? We are still having this discussion in healthcare today – is it worth striving for “zero defects?” Aiming for zero – zero patient falls, zero medication errors, zero hospital acquired infections — zero patient harm might be unattainable, but that’s the only goal worth chasing, I say. And so says Lombardi. So says Paul O’Neill, if you check out this previous post of mine.
Critics of aiming for zero say we run the risk of discouraging people by setting unattainable goals?
What say you?
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