Tag: Quality

Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support...

A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...

I'd read before that Apple's supplier (Foxconn) was having trouble assembling iPhone 5s to Apple's standards... but this article contains some shocking stats: "Apple...

In recent years, there's been a movement away from having first-year residents work such long grueling hours - 24 hour shifts or longer, multiple...

I always get annoyed when people spread the false dichotomy of "Lean is about efficiency and Six Sigma is for quality." Replace the word...

My guest for episode #168 is Carolyn McCulley, from CityGate Films, and  she is a co-director and producer of the upcoming documentary called "Breaking...

As a reminder, I am giving a free Gemba Academy webinar tomorrow (Tuesday 3/12) on "Stories about the Eight Types of Waste in Healthcare."...

"A bad system, will defeat a good person, every time." -- W. Edwards Deming Would you polish drinking glasses at home with the furniture cleaner...

Last year, the Institute of Medicine released its latest report titled, "Best Care at Lower Cost: The Path to Continuously Learning Health Care in...

Thanks to ASQ for posting an audio interview they did with me last month about my book (with Joe Swartz),  Healthcare Kaizen: Engaging Front-Line...

Here is a commentary that was written by Gary S. Kaplan, MD, the CEO of Virginia Mason Medical Center: "The Lean Approach to Health...

Last week, while flying back from my trip to Japan, I watched a video that had been recommended to me a few times (including...