Thanks to a Google News Alert email, I get news stories (on a daily basis) about hospital layoffs around the country.
Many of the articles feature an executive making a reassuring sounding comment along the lines of:
“Although we have layoffs, the quality of service has not changed.”
It begs the questions of
- is that really true?
- if so, why were those people working there if they didn't affect the quality of service?
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
Latest posts by Mark Graban (see all)
- Do You Have a Culture of Learning From Mistakes in Your Healthcare Organization? - January 26, 2023
- What Do We Mean by Vulnerable Acts in the Context of Psychological Safety? - January 25, 2023
- Unlocking the Power of Kata: Tracy Defoe on Adult Learning, Coaching, and Asking Questions - January 25, 2023
