Maintaining a Hospital’s Level of Service After Layoffs
Thanks to a Google News Alert email, I get news stories (on a daily basis) about hospital layoffs around the country.
Many of the articles feature an executive making a reassuring sounding comment along the lines of:
“Although we have layoffs, the quality of service has not changed.”
It begs the questions of
- is that really true?
- if so, why were those people working there if they didn't affect the quality of service?
