Maintaining a Hospital’s Level of Service After Layoffs


Thanks to a Google News Alert email, I get news stories (on a daily basis) about hospital layoffs around the country.

Many of the articles feature an executive making a reassuring sounding comment along the lines of:

“Although we have layoffs, the quality of service has not changed.”

It begs the questions of

  1. is that really true?
  2. if so, why were those people working there if they didn't affect the quality of service?

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