Tag: Audio
A Story About a Hospital Putting Safety First Over Patient Satisfaction
In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged hospital leaders to back up...
“Safety is always our top priority” – From lip service to...
It's really easy to make statements like "patient safety is our top priority." That same statement can be applied to hospital staff, as well.
Or,...
Redefining Accountability in Lean: Moving from Blame to System Improvement
tl;dr: In many organizations, "accountability" is code for blame and punishment. Lean leadership redefines accountability as improving systems, clarifying expectations, and helping people succeed...
Throwback Thursday: Paying Attention to Small Details
Back in 2011, I wrote this homage to In-N-Out Burger. Their food is awesome, they treat managers and employees with respect, and they pay attention...
When Will The Federal Government & VA Learn? On Suggestion Boxes...
This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for improving veteran care."
I hesitate to...
Why don’t we do what we know we’re supposed to do?...
It's easy to point fingers at others who don't do what they know they're supposed to do.
Why don't those nurses and doctors properly clean...
The “Productivity Paradox” of Healthcare IT and the ROI Paradox of...
I've been reading a preview copy of the upcoming book (due out in April) by Dr. Bob Wachter, The Digital Doctor. It's fantastic and...
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?
For today's "Throwback Thursday," I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare...
Audio Parody – “Lean Serial”
My wife and I were late to the wildly popular podcast "Serial," but we listened to the first six episodes while traveling over the...
Visiting and Touring the Toyota Tsutsumi Plant, Part 2
Last week, I wrote a post (part 1) looking back at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took...
My Visit to the Toyota Tsutsumi Plant, Part 1
I've been overdue in writing more posts about our Japan tour that took place two months ago now. See previous posts in this series....
Why ‘Don’t Bring Me Problems, Bring Me Solutions’ Is Bad Leadership
It's a bit of a modern management cliché to say, "Don't bring problems! Bring me solutions!"
I think what it's meant to mean is, "Don't...
