Tag: Audio

It's really easy to make statements like "patient safety is our top priority." That same statement can be applied to hospital staff, as well. Or,...

tl;dr: The post challenges the traditional concept of accountability as a system of blame and punishment. It advocates for a more constructive approach that...

Back in 2011, I wrote this homage to In-N-Out Burger.  Their food is awesome, they treat managers and employees with respect, and they pay attention...

This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for improving veteran care." I hesitate to...

It's easy to point fingers at others who don't do what they know they're supposed to do. Why don't those nurses and doctors properly clean...

I've been reading a preview copy of the upcoming book (due out in April) by Dr. Bob Wachter, The Digital Doctor. It's fantastic and...

For today's "Throwback Thursday," I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare...

My wife and I were late to the wildly popular podcast "Serial," but we listened to the first six episodes while traveling over the...

Last week, I wrote a post (part 1) looking back at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took...

I've been overdue in writing more posts about our Japan tour that took place two months ago now. See previous posts in this series....

It's a bit of a modern management cliché to say, "Don't bring problems! Bring me solutions!" I think what that means is, "Don't just complain!...

I'll be blogging a lot more about my recent trip to Japan with Kaizen Institute, including the site visits and our lessons learned. I had...