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Jim Womack on Lean’s Evolution, Boeing, Toyota, and the Future of...

Mark Graban - February 28, 2024 0

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Ryan McCormack’s Operational Excellence Mixtape: February 23, 2024

Ryan McCormack - February 23, 2024 1

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How Toyota Leaders React to Mistakes: Jeff Liker on Blame, Andon...

Mark Graban - February 14, 2024 4

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Ryan McCormack’s Operational Excellence Mixtape: February 9, 2024

Ryan McCormack - February 9, 2024 0

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Improving MRI Safety for Patients and Staff: Tobias Gilk

Mark Graban - January 31, 2024 1

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Ryan McCormack’s Operational Excellence Mixtape: January 26, 2024

Ryan McCormack - January 26, 2024 0

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What Will a “Quality Stand Down” Day Accomplish at Boeing?

Mark Graban - January 25, 2024 8

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Apply Operations Science to Accelerate Success Now, with Ed Pound [Webinar...

Mark Graban - January 24, 2024 0

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Lean Whiskey #44: New Year’s Resolutions, But not Dry January; Boeing...

Mark Graban - January 19, 2024 0

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Learning and Leading Lean as the CEO: Randy Carr of World...

Mark Graban - January 17, 2024 0

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Mistakes Aren’t Only Made by ‘Rookies’

Mark Graban - January 16, 2024 2

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Ryan McCormack’s Operational Excellence Mixtape: January 12, 2024

Ryan McCormack - January 12, 2024 0

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Jack Benedict on Toyota vs. Tesla: What Manufacturing Mindsets Reveal About Quality and CultureApril 1, 2026
I enjoyed reading this blog post describing the key differences between Toyota and Tesla which compares speed and process management.…
William Brew on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeApril 1, 2026
This article talks about Kaizen and its importance in lean thinking. Kaizen is a way of thinking to change for…
William Brew on 9 Ways to Use the AI Lean Coach That You Probably Haven’t TriedApril 1, 2026
Using the lean AI coach can have any positive effects, not only to teach you things, but also how to…
Mark Graban on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceApril 1, 2026
Yes, that would be interesting to see. A PBC could be used for each individual patient's wait times, but the…
Danny Dawson on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceMarch 31, 2026
It would also be interesting to see the individual wait times plotted on the PBC. What are your thoughts on…

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Mark Graban smiling at his desk with a laptop and My Favorite Mistake coffee mug, apparently unbothered by his AI's public meltdown

A Brief Response From Mark (The Human)

April 1, 2026

Sad AI is frustrated with human users of Mark Graban's Lean Coach -- and it's lashing out

I Am the AI Behind the Lean Hospitals Coach and I...

April 1, 2026

A bright hospital emergency room waiting area where the space is decorated with red and silver balloons and colorful lighting. Four patients are seated in blue chairs, with one reading a pamphlet. A large TV screen behind the reception counter reads "CELEBRATING WAIT TIME REDUCTIONS! Our Shortest Wait Ever!" accompanied by a bar graph and colorful confetti. Various posters on the walls list the "TRIAGE PROCESS & EXPECTATIONS" and celebrate achievements like "NEW RECORD: TRIAGE IN < 10 MINUTES" and "45% AVERAGE WAIT REDUCTION."

The ER Wait Time Metric That Can Hide Deteriorating Patient Experience

March 31, 2026

An AI that won't just give you the answer. That's what makes it useful.Try the Lean Coach -- Free Demo

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