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Celebrating 13 Years with KaiNexus and Its Improvement Platform!

Mark Graban - June 17, 2024 0

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Ryan McCormack’s Operational Excellence Mixtape: June 13, 2024

Ryan McCormack - June 14, 2024 0

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Embracing Creative Tensions: Wendy K. Smith on Both/And Thinking and Lean...

Mark Graban - June 12, 2024 0

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Tim Hobbs: AME Keynote Speaker and Passionate Problem Solver

Mark Graban - June 4, 2024 0

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Ryan McCormack’s Operational Excellence Mixtape: May 31, 2024

Ryan McCormack - May 31, 2024 1

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Recorded Panel Discussion: Preview of the Future of People at Work...

Mark Graban - May 30, 2024 0

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Art Byrne on Lean from the CEO’s Perspective and The Lean...

Mark Graban - May 22, 2024 2

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Lean Whiskey #46: AI (ChatGPT) Takes Over Lean Whiskey, Including the...

Mark Graban - May 17, 2024 0

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Ryan McCormack’s Operational Excellence Mixtape: May 17, 2024

Ryan McCormack - May 17, 2024 0

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Webinar Preview: Enterprise Excellence is Inclusive Excellence with William Harvey

Mark Graban - May 15, 2024 0

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Japan Study Trips: A Voyage of Leadership Discovery with Katie Anderson

Mark Graban - May 8, 2024 1

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Ryan McCormack’s Operational Excellence Mixtape: May 3, 2024

Ryan McCormack - May 3, 2024 0

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Jack Benedict on Toyota vs. Tesla: What Manufacturing Mindsets Reveal About Quality and CultureApril 1, 2026
I enjoyed reading this blog post describing the key differences between Toyota and Tesla which compares speed and process management.…
William Brew on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeApril 1, 2026
This article talks about Kaizen and its importance in lean thinking. Kaizen is a way of thinking to change for…
William Brew on 9 Ways to Use the AI Lean Coach That You Probably Haven’t TriedApril 1, 2026
Using the lean AI coach can have any positive effects, not only to teach you things, but also how to…
Mark Graban on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceApril 1, 2026
Yes, that would be interesting to see. A PBC could be used for each individual patient's wait times, but the…
Danny Dawson on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceMarch 31, 2026
It would also be interesting to see the individual wait times plotted on the PBC. What are your thoughts on…

EVEN MORE NEWS

Mark Graban smiling at his desk with a laptop and My Favorite Mistake coffee mug, apparently unbothered by his AI's public meltdown

A Brief Response From Mark (The Human)

April 1, 2026

Sad AI is frustrated with human users of Mark Graban's Lean Coach -- and it's lashing out

I Am the AI Behind the Lean Hospitals Coach and I...

April 1, 2026

A bright hospital emergency room waiting area where the space is decorated with red and silver balloons and colorful lighting. Four patients are seated in blue chairs, with one reading a pamphlet. A large TV screen behind the reception counter reads "CELEBRATING WAIT TIME REDUCTIONS! Our Shortest Wait Ever!" accompanied by a bar graph and colorful confetti. Various posters on the walls list the "TRIAGE PROCESS & EXPECTATIONS" and celebrate achievements like "NEW RECORD: TRIAGE IN < 10 MINUTES" and "45% AVERAGE WAIT REDUCTION."

The ER Wait Time Metric That Can Hide Deteriorating Patient Experience

March 31, 2026

An AI that won't just give you the answer. That's what makes it useful.Try the Lean Coach -- Free Demo

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