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Reader Question: Short Definition of Lean?

Mark Graban - December 1, 2010 46

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Hoarders and Stashers? Ask Why…

Mark Graban - November 18, 2010 11

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Don’t Let Benchmarking Replace Your Own Process Engineering

Mark Graban - November 17, 2010 21

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Tampa Bay Business Journal Features Lean at Moffitt Cancer Center

Mark Graban - November 16, 2010 0

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Why Nurses Should Reject “LAME” and Demand Lean

Mark Graban - November 9, 2010 23

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$500k in Stimulus Money for Lean Healthcare Training – Then What?

Mark Graban - November 8, 2010 4

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A Brief Video Look into Lean at VIBCO

Mark Graban - November 7, 2010 0

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Avoiding the Risks of Using Glib Quotes in Patient Safety Discussions

Mark Graban - November 5, 2010 7

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Follow Up Q&A from “On the Mend” Webinar

Mark Graban - November 4, 2010 2

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Sick Hospitals Visitors, Stay Away. Sick Doc? A-OK?

Mark Graban - October 26, 2010 6

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Seth Godin Catches All Manufacturers, Unfairly, in his “Factory Thinking” Net

Mark Graban - October 19, 2010 16

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Dave Crenshaw, Interview with the Author of ‘The Myth of Multitasking’...

Mark Graban - October 17, 2010 9

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Jack Benedict on Toyota vs. Tesla: What Manufacturing Mindsets Reveal About Quality and CultureApril 1, 2026
I enjoyed reading this blog post describing the key differences between Toyota and Tesla which compares speed and process management.…
William Brew on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeApril 1, 2026
This article talks about Kaizen and its importance in lean thinking. Kaizen is a way of thinking to change for…
William Brew on 9 Ways to Use the AI Lean Coach That You Probably Haven’t TriedApril 1, 2026
Using the lean AI coach can have any positive effects, not only to teach you things, but also how to…
Mark Graban on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceApril 1, 2026
Yes, that would be interesting to see. A PBC could be used for each individual patient's wait times, but the…
Danny Dawson on The ER Wait Time Metric That Can Hide Deteriorating Patient ExperienceMarch 31, 2026
It would also be interesting to see the individual wait times plotted on the PBC. What are your thoughts on…

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Mark Graban smiling at his desk with a laptop and My Favorite Mistake coffee mug, apparently unbothered by his AI's public meltdown

A Brief Response From Mark (The Human)

April 1, 2026

Sad AI is frustrated with human users of Mark Graban's Lean Coach -- and it's lashing out

I Am the AI Behind the Lean Hospitals Coach and I...

April 1, 2026

A bright hospital emergency room waiting area where the space is decorated with red and silver balloons and colorful lighting. Four patients are seated in blue chairs, with one reading a pamphlet. A large TV screen behind the reception counter reads "CELEBRATING WAIT TIME REDUCTIONS! Our Shortest Wait Ever!" accompanied by a bar graph and colorful confetti. Various posters on the walls list the "TRIAGE PROCESS & EXPECTATIONS" and celebrate achievements like "NEW RECORD: TRIAGE IN < 10 MINUTES" and "45% AVERAGE WAIT REDUCTION."

The ER Wait Time Metric That Can Hide Deteriorating Patient Experience

March 31, 2026

An AI that won't just give you the answer. That's what makes it useful.Try the Lean Coach -- Free Demo

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