Friday, April 3, 2026

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Audio

A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

Mark Graban - 0
Blog

Steve Montague on Patient Safety, Checklists, and Lean Lessons from Aviation

Mark Graban - 2
Audio

From a Patient Safety Tragedy to Lean & Baldrige Success in...

Mark Graban - 1
Blog

Patient Safety Awareness Week 2016: Still Much Work to be Done

Mark Graban - 0
Angry boss pointing at stressed employee -- an example of command and control leadership
Audio

“Do What I Say” Is Not Good Leadership — Trump and...

Mark Graban - 13
Blog

Dan Markovitz on Building the Fit Organization: Standard Work, Visual Management,...

Mark Graban - 0
Audio

Toyota’s Japan Shutdown & Lessons for Hospitals (and Others)

Mark Graban - 0
Blog

Kevin Cahill on His Grandfather W. Edwards Deming, Lessons, and Legacy

Mark Graban - 2
Audio

Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

Mark Graban - 4
Blog

John Toussaint on CEO-Led Lean Healthcare Transformation and Patient Safety

Mark Graban - 0
Audio

When Lean Fails Its People: Why Disengaged Employees Signal Deeper Problems

Mark Graban - 7
Blog

Giving Thanks for Lean, Kaizen, and Improvement (& A New Chapter...

Mark Graban - 1
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