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All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

Kaizen Makes People Smile

Last Wednesday, I gave a presentation on Lean, Kaizen, and continuous improvement for healthcare at the Dutch Lean Event conference. The organizers said they want their event to be a “festival” with a fun atmosphere. They had a DJ (you…

A Week in The Netherlands

This week, I’ll be in The Netherlands for the first time since my visit in 2009. I was invited that first time by Marc Rouppe van der Voort to visit St. Elisabeth Hospital (where he worked at the time) and…

When a Question Is Actually a Directive

TL;DR: Not every question is actually a question. Some are directives, some are blame in disguise, and some are just declarative statements wearing a question mark. If you mean to say something directly, it’s usually more respectful to say it…