Webinar Recording: The Importance of Storytelling in Continuous Improvement

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My friend (and previous “Lean Whiskey” podcast guest) Paul Critchley presented a free webinar on September 7th.

Get the slides and more here:

The Importance of Storytelling in Continuous Improvement

I hosted and moderated as part of the KaiNexus Continuous Improvement Webinar series.

Paul shares a framework that can be used to be a better storyteller.

How is this helpful in the context of continuous improvement? Well, we need to engage “hearts and minds” (or “heads and hearts” as I've heard it described). We can't fall back on data alone when we want to connect people to purpose and to inspire improvement.

In this webinar preview discussion, Paul and I chat about that and more… and you can scroll down to see the recording of the actual webinar.


Watch the Preview Chat:


Listen to the Preview:


Full Webinar Recording:


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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