Today, we're talking about some innovative work that they led at Atrius, using a variety of modern product development and innovation methods, including Lean, Lean Startup, Design Thinking, and more to create a new “Care in Place” model for home-based patient care that helps reduce trips to a clinic or hospital.
I saw them present about this at the Lean Healthcare Transformation Summit (“Model Cell: Applying Innovation Process to New Care Model Design“). Their work was also featured in this HBR article: “How Atrius Health Is Making the Shift from Volume to Value.”
Below is a photo of the Atrius Innovation Center team, with Sarah fifth from the left and Ted second from left:
I hope you enjoy the discussion and that you're inspired to be more innovative in 2018!
Streaming Player (Run Time 45:46)
For a link to use for this episode, refer people to www.leanblog.org/295.
For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android apps, or via Apple Podcasts. You can also subscribe and listen via Stitcher.
Links, Topics, Questions, and Quotes:
- Sarah, please tell the listeners a bit about your professional background
- Ted, if you can please introduce yourself…
- Before we talk about your work, can you give a bit of background about Atrius Health and Lean?
- With the “Care in Place” initiative, how did that get initiated? What was the point of recognition of a problem or the opportunity?
- What was the process used (the methodologies) used to develop this approach?
- How was prototyping used in this process? What was learned?
- What were some of the initial results?
- 532 patients, prevented 171 unnecessary ER visits and 85 hospitalizations, reduced expenses by $900,000
- What is the business model of the “innovation center?”
- How do you find the balance between interviews and observation?
- What's the difference between empathy and sympathy?
- What really surprised you? What did you learn?
- Latest project – MedicallyHome.com
- How At-Home Urgent Care Pays Off for Atrius Health
- Quick Home Visits for Geriatric Patients Reduce Unnecessary ER Visits
- It's not just apps. Health care innovation requires true communication
- Care in Place: Bringing Care Back to the Future