Today, we're talking about some innovative work that they led at Atrius, using a variety of modern product development and innovation methods, including Lean, Lean Startup, Design Thinking, and more to create a new “Care in Place” model for home-based patient care that helps reduce trips to a clinic or hospital.
I saw them present about this at the Lean Healthcare Transformation Summit (“Model Cell: Applying Innovation Process to New Care Model Design“). Their work was also featured in this HBR article: “How Atrius Health Is Making the Shift from Volume to Value.”
Below is a photo of the Atrius Innovation Center team, with Sarah fifth from the left and Ted second from left:
I hope you enjoy the discussion and that you're inspired to be more innovative in 2018!
Streaming Player (Run Time 45:46)
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Links, Topics, Questions, and Quotes:
- Sarah, please tell the listeners a bit about your professional background
- Ted, if you can please introduce yourself…
- Before we talk about your work, can you give a bit of background about Atrius Health and Lean?
- With the “Care in Place” initiative, how did that get initiated? What was the point of recognition of a problem or the opportunity?
- What was the process used (the methodologies) used to develop this approach?
- How was prototyping used in this process? What was learned?
- What were some of the initial results?
- 532 patients, prevented 171 unnecessary ER visits and 85 hospitalizations, reduced expenses by $900,000
- What is the business model of the “innovation center?”
- How do you find the balance between interviews and observation?
- What's the difference between empathy and sympathy?
- What really surprised you? What did you learn?
- Latest project – MedicallyHome.com
- How At-Home Urgent Care Pays Off for Atrius Health
- Quick Home Visits for Geriatric Patients Reduce Unnecessary ER Visits
- It's not just apps. Health care innovation requires true communication
- Care in Place: Bringing Care Back to the Future