This video contains clips of a talk I gave at the University of Michigan Health System in early 2014.
I cover some basics about the Kaizen approach to continuous improvement and how that fits into the “A3” problem solving model that is used widely at UMHS and other organizations.
If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
