“The Waiting Room” Documentary – a Virtual Gemba Visit (of Sorts) on PBS
PBS has aired a documentary about an Emergency Department in East Oakland, CA. You can visit the website for the film and you can also view it via YouTube:
It's a very spartan documentary… sometimes dull and routine, sometimes compelling. You see and hear the doctors, nurses, and patients without the intrusion of a narrator or heavy handed voiceover. You see the waiting, the anxiety, the frustration, and the absurdity of a system where a patient will wait seven hours in the waiting room just to get a Tylenol – “I told him to go to Walgreens,” said the nurse.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Jody Crane, MD: Lean in Emergency Medicine and Hospitals; 3 Big Issues Causing Tough Times in Healthcare - February 1, 2023
- Alternative History: GM Uses Lean to Remain #1 in the Auto Industry - January 31, 2023
- Fall in Love with the Problem, not the Solution: In Entrepreneurship and Continuous Improvement - January 29, 2023