“The Waiting Room” Documentary – a Virtual Gemba Visit (of Sorts) on PBS

2
0

PBS has aired a documentary about an Emergency Department in East Oakland, CA.  You can visit the website for the film  and you can also view it via YouTube:

https://www.youtube.com/watch?v=flwMHcZeTpo

It's a very spartan documentary… sometimes dull and routine, sometimes compelling. You see and hear the doctors, nurses, and patients without the intrusion of a narrator or heavy handed voiceover. You see the waiting, the anxiety, the frustration, and the absurdity of a system where a patient will wait seven hours in the waiting room just to get a Tylenol – “I told him to go to Walgreens,” said the nurse.

Screen Shot 2013-10-26 at 8.46.45 AM

Also, check out the filmmaker's website or read reviews of the film.


What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleDigital Pathology Software Company PathXL on Their Journey to Becoming a Lean Enterprise
Next articleThe Affordable Care Act – Good, Bad, or What’s the Difference?
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.