I've partnered up with the Ohio-based non-profit consulting group, TechSolve, over the past few years in some of their Lean healthcare promotions efforts, recently teaching some classes with them on Lean and Kaizen in healthcare.
One of their team members, Matthew Jobe, was recently on a local Cincinnati TV news show, talking about Lean in healthcare – improving workflows and reducing waiting times.
It's a short segment, but here it is:
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.