Thanks to Jamie Flinchbaugh for sending this funny video my way. It's the comedian Louis C.K. in his show “Louie” (or maybe it's from the earlier “Lucky Louie“). It's a clip where, after an initial question, his young daughter does nothing but ask “why” maybe a dozen times.
The interaction illustrates the point I always make, only half jokingly, that if you go beyond the classical Lean “5 Whys,” you end up blaming society and that's no longer a productive problem solving exercise. Enjoy! Click here or on the image below to view.
This video also reminds me of an early healthcare client who said she was really bothered by all of the times I would ask “why?” early in our work together. She got used to it and even came to appreciate the need to ask why more often :-)
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
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