The video starts with John Shook talking about the real definition of “Lean” (it's not “Lean and Mean”), along with David Verble, who also used to work for Toyota. Others from the hospital, including Lean leaders and an Emergency Room physician also set the stage for a discussion of their Lean value stream mapping and project in the department.
The whole video is a great overview of the purpose and ideas behind Lean. Might be something you can share with your team.
Hotel-Dieu Grace is a member of the Healthcare Value Leaders Network.
Please check out my main blog page at www.leanblog.org
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