Lean at Windsor’s Hotel-Dieu Grace Hospital


Here is a video from Hotel-Dieu Grace Hospital (HDGH) in Windsor, Ontario Canada about their Lean effort, the video is part of their main Lean page.

The video starts with John Shook talking about the real definition of “Lean” (it's not “Lean and Mean”), along with David Verble, who also used to work for Toyota. Others from the hospital, including Lean leaders and an Emergency Room physician also set the stage for a discussion of their Lean value stream mapping and project in the department.

The whole video is a great overview of the purpose and ideas behind Lean. Might be something you can share with your team.

Hotel-Dieu Grace is a member of the Healthcare Value Leaders Network.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I thought this was a really good video… any idea what happened to the link? I can’t find it on YouTube any more, either.


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