Examples of Lean A/P or A/R in Hospitals?
Got this question from a reader:
After successful application of lean to clinical processes we are moving into the the finance/accounting transaction areas such as A/P and A/R and month end close and are finding a more difficult road to interpret lean applications. I noticed there was not much discussed in your lean book about the application in accounting transactions. Do you have any suggestions, books, examples of the application of lead principles to hospital accounting/finance transactions?
You're right, transactional processes aren't covered that deeply in my book because there are already a number of good books and references about “Lean Accounting” and “Lean Office” out there. I believe these concepts and examples would translate pretty directly, as opposed to bringing factory floor concepts into a healthcare setting.
I don't know which book is best, specifically. “Office Kaizen” was fine (read it a few years back) but I see lots of other books on the market.
The “lean accounting” movement is often more about changing accounting rules to be more compatible with lean operations, but if you research that community, you might find some leads on making AR and AP more efficient.
What recommendations to you have, blog readers? Anything specific to hospital accounting, or using Lean methods to make accounting processes better?