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Leadership Transformation

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DailyKaizen » Kudos to our VP

Here's a great story about a VP transforming their leadership style. If you're in the manufacturing world, do yourself a favor and read the linked blog post while picturing your own environment, rather than picturing the Group Health Cooperative. I think this story is relevant to any Lean efforts, don't think of this as a “hospital story,” it's a leadership story.

I was really surprised a couple of months ago when he came to our area and started asking us questions about our work. I figured something must be up, but he was asking good questions. I was even more surprised when he showed up again and remembered almost everything we told him and then started asking more questions about our improvement. Last week when he came by the entire team was so excited to show him how far we have come. I really like him now.'

For the criticisms and blame focused on middle management (in places like the LEI survey), here's a case of someone taking their leadership approach to heart and making changes. I've always seen too many managers staying their offices or meetings, not engaging with their employees and their processes for one reason or another — abdicating their leadership role, really.

I'm hoping to publish results of my own survey on “lean obstacles” real soon, stay tuned.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. His next book, to be released in 2018, is Measures of Success.

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