Going Out Through the "Open Door"
Kent Blumberg: Open door policies that work
Here's another interesting take on the practice of managers going to the Gemba. Kent writes about why “open door” policies that involve waiting for employees to come through that open door to your office aren't as effective as open doors that take you out to the Gemba.
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Mark Graban
Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.