Toyota’s Evolution and Quality

Business Report – Toyota's gold standard status at top of quality pile takes a knock on 500 000 recalls:

Here's an article that examines if Toyota's quality is slipping or not. This detail was interesting for some perspective on Toyota's evolution from a Japanese company to a global company.

“In the 1980s, each Toyota plant in the US reported to a so-called mother plant in Japan, which mentored them and assisted with problems. Today, the older US Toyota plants oversee the newer ones.

‘Toyota's largest overseas market [the US] eventually has to take responsibility' for building high-quality vehicles without micromanagement, said Jeff Liker, a professor who specialises in studying Toyota.”

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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One comment

  1. No matter what the cause, it does serve them well to sacrifice the “artifical” first place, over the very real safety problems.

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