Bad Visual Control Example


Click here for the bad example, via

The sometimes outstanding, sometimes whiny “ThisIsBroken” blog has a funny photo of a cruise ship door that has two signs:

  1. Emergency Exit
  2. Crew Only

I guess the good news is I doubt any passengers would really avoid that door during a true emergency. Is there a point to a “crew only” emergency door or does it just mean “crew only” except for emergencies?

How many confusing signs are in your workplace? Do you ever stop to look at all of the signs and the “visual clutter” that's around to see if the signs make sense and that they aren't contradictory? Look at things from the role of an outsider, or have some “fresh eyes” come in and look for you.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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