Curious Cat Management Improvement: Lean National Health System
There's a link on John's blog to a Dan Jones presentation, along the lines of the British NHS lean initiative.
It includes the classic Toyota thinking:
“We get brilliant results from average people managing brilliant processes.
We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.”
From my direct observation, healthcare is full of brilliant people and broken processes!
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- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
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