Don’t Emulate Everything Toyota Does


Toyota's North American CEO sued for sexual harrassment – Autoblog

I guess today's blog theme is CEO Shame. I'm surprised Bill Waddell hasn't screamed about this yet on the Evolving Excellence Blog. Maybe he's still working up a full head of angry blogging over it.

I get accused of whitewashing anything bad about Toyota. They aren't a perfect company. Nor are their leaders perfect. BUT… we have much to learn from them, lessons and principles that can be applied very widely and very successfully.

At least Toyota is punishing Otaka more than Raytheon is punishing its CEO (see below or click here).

Update: It appears that Toyota may have ignored the initial complaint…. not good.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I have great respect for Toyota and all they have accomplished. The wretched behavior of one man is just that. No company can make perfect hiring and promotion decisions every time, including Toyota. If it were to become a pattern, perhaps I would level criticism at Toyota. As it is, however, only Otaka deserves criticism for his treatment of the woman in question, and for embarrassing such a fine company.


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