Good News: How Hospitals Heal Themselves
I purchased and watched this DVD, very worthwhile, even for the $75. You might luck out and see it for free on your local PBS station. It's a very good overview of how the Toyota Production System can be applied to healthcare. It features the Pittsburgh Regional Healthcare Initiative (PRHI) and many great examples of how lean, TPS, systems thinking, and leadership can fix problems in healthcare – improving patient satisfaction and reducing cost. It's a nice overview video that I plan on using with client teams in the future.
Info on purchasing the DVD can be found at www.managementwisdom.com.
The documentary is hosted by Lloyd Dobbins, who you might remember from the famous NBC Deming documentary from 1980. Additionally, this DVD has the same producers (Clare Crawford-Mason and Bob Mason) as the Deming documentary.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.
[…] is another great overview of applying lean to hospitals, including a mention of the excellent DVD, “Good News… How Hospitals Heal Themselves.” “First, we affirmed that striving for zero medical errors or zero hospital-acquired […]