Good News: How Hospitals Heal Themselves
I purchased and watched this DVD, very worthwhile, even for the $75. You might luck out and see it for free on your local PBS station. It's a very good overview of how the Toyota Production System can be applied to healthcare. It features the Pittsburgh Regional Healthcare Initiative (PRHI) and many great examples of how lean, TPS, systems thinking, and leadership can fix problems in healthcare – improving patient satisfaction and reducing cost. It's a nice overview video that I plan on using with client teams in the future.
Info on purchasing the DVD can be found at www.managementwisdom.com.
The documentary is hosted by Lloyd Dobbins, who you might remember from the famous NBC Deming documentary from 1980. Additionally, this DVD has the same producers (Clare Crawford-Mason and Bob Mason) as the Deming documentary.
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
[…] is another great overview of applying lean to hospitals, including a mention of the excellent DVD, “Good News… How Hospitals Heal Themselves.” “First, we affirmed that striving for zero medical errors or zero hospital-acquired […]