More on Lean Pittsburgh Hospitals
Here is another great overview of applying lean to hospitals, including a mention of the excellent DVD, “Good News… How Hospitals Heal Themselves.”
“First, we affirmed that striving for zero medical errors or zero hospital-acquired infections is the only tenable goal. Any outside benchmark or arbitrary target would not have pushed our experiment nearly as far as it went. And we can point to at least one hospital — Allegheny General Hospital — that got close to zero and sustained and spread its momentum to other clinical units and to other kinds of infection.”
Why don't most factories set a “zero injuries” goal? As in the quote above, isn't that the only goal worth shooting for? When I see factories with safety charts that show a “goal” of something like “0.027 lost work day cases per thousand hours worked” (or whatever the stupid number says), I always cringe. Sure, the goal is lower than last year's injury rate. But isn't the only ethical goal to be zero?
How does your factory or workplace set injury goals? Zero or something higher?