Powerful stuff, an insight into the Toyota philosphy of continous improvement in the pursuit of perfection. Toyota has been catching heat for an increasing number of recalls and public safety problems.
But, rather than making excuses (as many other manufacturing leaders would do), Toyota says:
“We're not perfect, we know that,” said Dennis Cuneo, Toyota senior vice president in the U.S. “We're humans. We always want to guard against being complacent.”
Also mentioned in the article — is there a media bias toward Toyota and against GM/Ford/Chrysler?
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.