Exxonmobil focuses on Product, Not solutions?

USATODAY.com – Gas companies' record profits take toll on average Americans:

“‘We're an oil and gas company,' Exxon spokesman Dave Gardner says.”

It seems that Exxonmobil is not being customer focused, nor are they being “solution focused”, as the new Womack and Jones book, Lean Solutions, might suggest.

As a customer, we want to get from Point A to Point B and need something to fuel our vehicle. In this day and era, that fuel is gasoline. Is Exxonmobil being pragmatic or dogmatic? Are other energy companies, like BP, who talk about alternate technologies, going to be more successful down the road?

Don't be the type of company that says something like “We're a rotary telephone company.” Lean is great, but you also have to be customer focused. Building the leanest (or six-sigma) rotary telephone won't get you anywhere.

What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.

Please leave this field empty

Get New Posts Sent To You

Select list(s):

Get Each Post Via Email - Weekdays Get Posts via Weekly Emails (Mondays)

Email *

First name

Last name

Check your inbox or spam folder to confirm your subscription.

• About
• Latest Posts

Mark Graban

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

Latest posts by Mark Graban (see all)

• Alternative History: Toyota's CEO Accelerates Lean Healthcare Improvement in the 2000s - February 7, 2023
• When Burnout Turns to Moral Injury for Healthcare Clinicians - February 6, 2023
• Jody Crane, MD: Lean in Emergency Medicine and Hospitals; 3 Big Issues Causing Tough Times in Healthcare - February 1, 2023