Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

"It really is hard to be easy"

USATODAY.com – Why are tech gizmos so hard to figure out?:

I love quote, in the USA Today, about why so many gadgets are tough to use.

“‘It really is hard to be easy,' says Keith Karn, senior usability engineer at Xerox.”

Can't the same be said about lean or our processes? That it's really hard to design an “easy” process, but well worth the effort??

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Another anecdote that reminded me of lean, reducing clicks instead of reducing walking steps! Are they 5S-ing their software?

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Microsoft is redesigning the user interface for the next version of Office, due next fall. Microsoft will display only the tools you'll likely use most frequently. The goal: to cut the number of clicks to complete a task. In Office 2003, it took 26 clicks to insert a text box into a document; with the new version, four.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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