"It really is hard to be easy"

By Mark Graban On Nov 2, 2005

USATODAY.com – Why are tech gizmos so hard to figure out?:

I love quote, in the USA Today, about why so many gadgets are tough to use.

“‘It really is hard to be easy,' says Keith Karn, senior usability engineer at Xerox.”

Can't the same be said about lean or our processes? That it's really hard to design an “easy” process, but well worth the effort??

Another anecdote that reminded me of lean, reducing clicks instead of reducing walking steps! Are they 5S-ing their software?

Microsoft is redesigning the user interface for the next version of Office, due next fall. Microsoft will display only the tools you'll likely use most frequently. The goal: to cut the number of clicks to complete a task. In Office 2003, it took 26 clicks to insert a text box into a document; with the new version, four.

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Mark Graban

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

"It really is hard to be easy"

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