"It really is hard to be easy"


USATODAY.com – Why are tech gizmos so hard to figure out?:

I love quote, in the USA Today, about why so many gadgets are tough to use.

“‘It really is hard to be easy,' says Keith Karn, senior usability engineer at Xerox.”

Can't the same be said about lean or our processes? That it's really hard to design an “easy” process, but well worth the effort??

Another anecdote that reminded me of lean, reducing clicks instead of reducing walking steps! Are they 5S-ing their software?

Microsoft is redesigning the user interface for the next version of Office, due next fall. Microsoft will display only the tools you'll likely use most frequently. The goal: to cut the number of clicks to complete a task. In Office 2003, it took 26 clicks to insert a text box into a document; with the new version, four.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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