David K. Wessner, President and chief executive officer of Park Nicollet Health Services.
Here is a column from the leader of a Minnesota non-profit hospital, defendng the idea that using TPS is health care does not mean an “assembly line” for patients (a term that some will use to disparage the idea of lean healthcare).
“A Park Nicollet team of doctors, nurses and technicians spent a week focusing on improving clinic efficiency.
“Team members used stopwatches to time each step performed in certain procedures. They drew maps outlining the exact movements of patients, staff and equipment through the clinic. They looked for ways to standardize work, including developing a standard supply cart so that doctors and nurses didn't have to leave their exam rooms to look for supplies.”
More examples and results are in the article.
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.