Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

My team’s (attitude isn’t) ‘GM’s the leader, GM’s the leader.’ That’s (crap).


Detroit News:

A quote from GM's VP of Sales, Service, and Marketing, Mark LaNeve:

“‘The chapter is over,' he told me, acknowledging the obvious: Toyota, Honda and Nissan combined sell more vehicles to American consumers than GM does. ‘Japan Inc. passed us up. It's old news. Our mindset is — we've got to fight back.

‘For us, what's the next chapter we write? My team's (attitude isn't) ‘GM's the leader, GM's the leader.' That's (crap). We're the underdog.'”

Has GM finally found some humility? Will this help them be more motivated to catch up with Toyota? When did “Japan Inc.” pass GM? I don't think it was just this past year…

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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