Podcast #167 – Claire Crawford-Mason, Producer of Dr. W. Edwards Deming Videos

MP3 File (run time 36:58)

clare crawford masonMy guest for episode #167 is Clare Crawford-Mason, the producer of the landmark 1980 NBC documentary that featured W. Edwards Deming,  “If Japan Can Do It, Why Can’t We?

I was fortunate to meet Clare and her husband Bob back in 2007 or so when I was teaching a Lean healthcare seminar near their home in Washington, DC. Clare and Bob led the efforts to create the “Deming Library” video series. They also created the PBS special “Good News: How Hospitals Heal Themselves” and the companion book The Nun and the Bureaucrat.

We’ve talked for years about doing this podcast and I’m glad to finally being able to share this with you. Early in the podcast, Clare talks about meeting Dr. Deming and the production of documentary, which is a fascinating story and glimpse into his personality and work.

Show notes and links:

For a link to this episode, refer people to www.leanblog.org/167.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

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If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to be notified about posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.


  1. Mike Stoecklein says

    Mark, this was a brilliant and very important podcast! Thanks for doing this, and thank Clare for sharing her thoughts. I found Clare’s insights and comments to be profound: we need to see systems, the linkage between western and eastern thinking, we need to think more “this and that” and not “either/or”. Her observations about how congress behaves (do not stay in Washington to get to know each other) is very insightful and important . Mike

  2. Matthew Cross says

    Thank you Mark; a delight to hear this fantastic interview with a living legend. Deming’s wisdom remains timeless and transcendent and Clare’s uncanny ability to distill and enhance our understanding and application of it in our lives and work adds to the fire of hope for humanity.

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